Terms & Conditions
As the hirer
By clicking the ‘Accept’ button you agree to these terms and conditions. By completing and submitting the following electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract
The Terms and Conditions apply whether or not a contract of carriage has been entered into as a result of a quotation being offered and accepted or whether a contract has been made in another form.
It is the responsibility of the Hirer or Supplying Operator to check the specification above for its accuracy and completeness. It is important that any errors are notified to Broker soon as possible.
Quotation
Quotations are made subject to a vehicle suiting the Hirer’s requirements being available at the time of acceptance. Quotations are based on costs prevailing at the time and in accordance with details provided by the Hirer. Additional charges including but not limited to meals, accommodation, tolls and parking charges are not included in the quoted price unless otherwise stated.
Broker arrangement
This arrangement is one of Broker. The Hirer places an order with the Broker as specified in an agreement between the Hirer and Broker. The Broker engages the Supplying Operator to fulfil the original order as specified in an agreement between the Broker and the Supplying Operator. Whilst the service to be provided is the hire of a coach, the agreements may also apply to ancillary facilities such as meals, accommodation, ferries, admission tickets or any other service provided by another supplier.
Any terms and conditions imposed by such other suppliers through the Broker shall be binding on the Hirer as if (s)he had directly contracted for such services. The Broker may refer to Supplying Operator under its own name in correspondence with the Hirer. This will not affect the nature of this arrangement as one of Broker. The Broker has no liability to the Hirer under this agreement other than that which it is not possible to disclaim as a result of statute.
Use of vehicle
Unless confirmed in writing by the Broker the vehicle should not be assumed to remain at any point between the outward and return journeys nor to remain available for the Hirer’s incidental use when parked at such points.
Driver’s hours and rest periods
The hours agreed with the Broker for the operation of any hire must be strictly observed (other than in the case of serious emergency or diversion) so that current regulations governing drivers’ hours and rest periods can be complied with. The Broker reserves the right to curtail or otherwise alter any hire which does not comply with the relevant regulations
Passengers’ property
The driver is the sole arbiter as to the carriage of passengers’ luggage and its storage. The Broker will not accept liability for any damage to or loss of any property left on a vehicle by a passenger. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based.
Conduct of passengers
The driver is responsible for the safety of the vehicle. It is the responsibility of the Hirer to ensure that all customers wear seat belts where provided. Smoking and the consumption of alcohol is not permitted on the coach and the Hirer will be responsible for ensuring that this is observed. Any passenger whose conduct is in breach of statutory regulations may be removed from a vehicle or prevented from boarding on the driver’s authority. The Hirer will be responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire.
Delays
The Broker gives any advice on journey time in good faith but does not guarantee the completion of any journey in any specific time and will not be liable for loss, delay or inconvenience caused by the actual time of the journey.
The driver will leave the depot to pick up the client for any part of the agreed coach hire within ample time. Under the circumstances of traffic or road accidents delaying the driver picking up the client at the agreed time, the Broker or Supplying Operator will not be liable for loss, delay or inconvenience caused.
Substitution
The Broker reserves the right to provide a larger vehicle than specified at no additional charge unless any extra seats are used. If extra seats are used an additional charge will be made pro rata to the hire charge. The Broker reserves the right to substitute other vehicles (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of similar quality.
Cancellation by Broker
Under any circumstances, or an event of any emergency or force majeure or of any action by the Hirer to vary agreed conditions unilaterally, the Broker may by returning all money paid and without further or other liability cancel the Agreement.
Payment
The deposit and the remaining Full Payment must be paid as specified in the Payment Schedule unless any other terms have been confirmed by the Broker. Any sums due to the Broker must have cleared in its account to be deemed paid. In addition to the date specified above, an additional two days should be allowed for credit / debit card payments made by telephone and cheques. The Broker reserves the right to add interest after the date by which payment should have been made. A failure by the Hirer to meet the Payment Schedule will permit the Broker to cancel the agreement without the return of the Deposit due to the Broker. Refunds issued by Supplying Operator for the benefit of the Hirer may be subject to a delay of up to 60 days.
Complaints
Any complaint in respect of the Broker’s services should be made in writing to the Broker’s office as soon as reasonably possible and, in any event, within 21 days.
Data Protection
The Supplying Operator is engaged by the Broker on behalf of the Hirer. Data relating to the Hirer will only be disclosed to the Supplying Operator as necessary for the fulfilment of this Agreement and always in compliance with data protection law.
Rights of third parties
This Agreement is made for the benefit of the Hirer, Broker and Supplying Operator to the extent specified and (where applicable) their successors and permitted assignees and is not intended to benefit, or be enforceable by, anyone else.
Notices
Notice given under the Agreement shall be in writing, sent for the attention of the person, and to the address or email address, in the Agreement (or such other address, fax number or person as the relevant party may notify to the other party). and shall be delivered personally, sent by fax or sent by pre-paid, first-class post or recorded delivery. A notice is deemed to have been received, if delivered personally, at the time of delivery, in the case of fax, at the time of transmission, in the case of pre-paid first class post or recorded delivery, 48 hours from the date of posting and, if such deemed receipt is not within business hours (meaning 9.00 am to 5.30 pm Monday to Friday on a day that is a business day), at 9.00 am on the first business day following delivery. To prove service, it is sufficient to prove that the notice was transmitted by fax to the fax number of the party, transmitted by email or, in the case of post, that the envelope containing the notice was properly addressed and posted.
Email is an acceptable form of communication for other correspondence under the Agreement.
Privacy Statement
At Transport Us.com we respect your privacy and are committed to maintaining it. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.
We comply with the standards, procedures and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
What information will we collect and how will we use it?
We collect information about you to enable us to fulfill your order and secondly to provide you with the best possible service.
The type of information we will collect about you includes:
- Your name
- Your address
- Phone number
- Email address
- Credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information we hold by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information we hold will be held securely in accordance with our internal security policy and the law.
We may send you from time to time (by email or post) information about products and services and details of promotions and special offers from Transport Us. We will not contact you in this way unless you have given us your consent.
Cookies
A cookie is a piece of information our website will place on your computer’s hard drive that can track your movements while you are on the website. It will also recognise you when you visit our website again.
We use cookies for the following reasons:
- To ensure that items are placed into your Shopping Basket and orders are processed correctly.
- To us to help you navigate around the site.
- To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer to you.
We do not store any information in cookies which could be used to identify you personally, nor are any sensitive details stored in the cookie.
Intellectual Property
All Intellectual Property Rights and goodwill in or relating to the contents of the website and catalogue belong to either ourselves or to our suppliers.
Transport Us, Transport Us.co.uk, Transport Us logos, custom graphics and button icons contained on this site are the service marks, trademarks, trade names and/or trade dress of B Transport Us. All other trademarks, service marks and company names or logos appearing at this site are the property of their respective owners.
The site and all its contents including design, images files, text, articles, the selection and arrangement thereof are the property and copyright of Transport Us. All rights are reserved.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Transport Us.com. You will infringe our rights if you copy or reproduce any part of the website except insofar as:
- (a) a temporary copy of any part of the website is automatically made or retained by your browser as you browse the website; or
- (b) you print out any pages from the website as a record of any goods or services you have purchased from the website.
Disclaimer
We work hard to ensure that the information on the website is accurate and helpful at all times We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in this disclaimer) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
The products sold on Transport Us.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from Transport Us.com.
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for our products are those stated on our material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.
Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked webs
General
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.
Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.
We make no representation that this site or its contents are appropriate or available for use in any locations outside of the United Kingdom. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English Courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods and the website. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
As a supplying Operator
Supplying Operator’s documents
The Supplying Operator affirms that it holds and is responsible for all documents required by law including, or in addition to, all of the following documents.
- A valid and current (VOSA) Coach Operators Licence. Where applicable a valid International licence (VOSA) where appropriate for non-exclusively UK trips.
- A valid and current certificate of insurance for the relevant vehicle and suitable for the fulfilment of the Agreement.
- A valid and current certificate of insurance for public liability and suitable for the fulfilment of the Agreement.
- A valid maintenance procedure approved by VOSA following The Guide to Maintaining Roadworthiness
- (http://www.businesslink.gov.uk/Transport_Theme_files/Maintaining_roadworthiness_PCV_1110.pdf)
- If the Hirer is a school and passengers are children, a valid and current enhanced CRB certificate for the driver.
- A certificate of road tax
- An MOT certificate
- A comprehensive health and safety risk assessment procedure.
Supplying Operator’s direct approach to Hirer
The Supplying Operator agrees not to directly or indirectly solicit business from any Hirer introduced to it by the Broker.
Variation to specification
Any requests by the Hirer or Supplying Operator to vary the specification will not be deemed to form part of the Agreement unless acceptance is made by the Broker in writing. Variation may lead to additional charges. If variation requested by the Hirer is agreed.
Cancellation by Hirer
In the event of cancellation by the Hirer. the Hirer shall be liable on the following terms. Cancellation must be made in writing.
| Number of days prior to the Journey Start Date that the notice to cancel is given | Charge | |
| More than 30 Days | 25% of Total Cost | |
| Seven or fewer | Full Payment |
Cancellation by Broker
Under any circumstances, or an event of any emergency or force majeure or of any action by the Hirer to vary agreed conditions unilaterally, the Broker may by returning all money paid and without further or other liability cancel the Agreement.
Subcontracting
The Supplying Operator may not subcontract its obligations under this Agreement without the express written consent of the Broker.
Insurance
The Broker advises the Hirer to insure itself against losses not covered by insurance policies required by law in these circumstances. This should cover, but is not limited to, losses arising from delay, adverse weather, force majeure, illness, mechanical failure, loss or damage to luggage and the actions of any persons or company not party to this agreement such as the providers of events tickets, accommodation and other transport providers.
Repairs: fault of Hirer
Where in the reasonable opinion of the Broker the coach has sustained damage due to something that is the fault of the Hirer, the Broker will use reasonable endeavours to recover compensation for this damage from the on behalf of the Supplying Operator. The Supplying Operator must use reasonable endeavours to facilitate this. Where possible, this must include, but is not limited to, written details of the incident and photographs.
Surcharges to Hirer
When more than 28 days elapse between the Hirer’s booking and its execution the Broker reserves the right to pass on any increases in cost as a surcharge to the Hirer, but any such surcharge would be limited to a maximum of 5% of the hire charge.
If, as a result of the Hirer or passengers, the coach requires cleaning over and above that normally carried out, the Hirer will be liable for the reasonable cost of this. Circumstances in which this provision applies include, but are not limited to, the removal of vomit and the requirement to disinfect. If requested by the Broker, the Hirer will be required to provide a cleaning deposit of £100.00 prior to the Journey Start Date which, if no specialist cleaning as described in this clause is required, will be returned within three working days following the Journey End Date.
Surcharges to Supplying Operator
Where in the reasonable opinion of the Broker, the Hirer has suffered a detriment due to something that is the fault of the Supplying Operator, the Broker may provide a partial or full refund to the Hirer and the Supplying Operator will be liable for this refund. All or part of this figure may be deducted from any of the Deposit due to Broker or Full Payment not already paid to the Broker.
Surcharges to Supplying Operator will include, but are not limited to, delay to Departure Time which, in the reasonable opinion of the operator, is the fault of the Supplying Operator. Charges for delay will be as follows.
| Minutes delay to the Departure Time | Proportion of Full Payment | |
| 30 to 60 | 10% | |
| 60 – 120 | 20% | |
| 120 – 360 | 30% | |
| More than 360 | 100% |
Surcharges to Supplying Operator will include, but are not limited to, cancellation by Supplying Operator in which case the Full Payment will become due. In the event of such cancellation all or part of the Full Payment must be repaid within 24 hours of the Supplying Operator’s notice. This will be on the following terms.
| Notice of cancellation prior to Departure Time | Proportion of Full Payment due within 24 hours of notice | |
| More than 72 hours | 20% | |
| Less than 72 hours | 100% |
The Supplying Operator may be liable for its fault to a value greater than any surcharges imposed. Any surcharges will not affect that liability but may be offset against a greater liability if it is ultimately found to exist.
Where a surcharge to the Supplying Operator applies, the Supplying Operator will also be liable to the Broker for an administration fee of no more than £100.00 which must be paid within seven days of it being charged.
Data Protection
The Supplying Operator is engaged by the Broker on behalf of the Hirer. Data relating to the Hirer will only be disclosed to the Supplying Operator as necessary for the fulfilment of this Agreement and always in compliance with data protection law.
Rights of third parties
This Agreement is made for the benefit of the Hirer, Broker and Supplying Operator to the extent specified and (where applicable) their successors and permitted assignees and is not intended to benefit, or be enforceable by, anyone else.
Notices
Notice given under the Agreement shall be in writing, sent for the attention of the person, and to the address or email address, in the Agreement (or such other address, fax number or person as the relevant party may notify to the other party). and shall be delivered personally, sent by fax or sent by pre-paid, first-class post or recorded delivery. A notice is deemed to have been received, if delivered personally, at the time of delivery, in the case of fax, at the time of transmission, in the case of pre-paid first class post or recorded delivery, 48 hours from the date of posting and, if such deemed receipt is not within business hours (meaning 9.00 am to 5.30 pm Monday to Friday on a day that is a business day), at 9.00 am on the first business day following delivery. To prove service, it is sufficient to prove that the notice was transmitted by fax to the fax number of the party, transmitted by email or, in the case of post, that the envelope containing the notice was properly addressed and posted.
Email is an acceptable form of communication for other correspondence under the Agreement.
Privacy Statement
At Transport Us.com we respect your privacy and are committed to maintaining it. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.
We comply with the standards, procedures and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
What information will we collect and how will we use it?
We collect information about you to enable us to fulfill your order and secondly to provide you with the best possible service.
The type of information we will collect about you includes:
- Your name
- Your address
- Phone number
- Email address
- Credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information we hold by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information we hold will be held securely in accordance with our internal security policy and the law.
We may send you from time to time (by email or post) information about products and services and details of promotions and special offers from Transport Us. We will not contact you in this way unless you have given us your consent.
Cookies
A cookie is a piece of information our website will place on your computer’s hard drive that can track your movements while you are on the website. It will also recognise you when you visit our website again.
We use cookies for the following reasons:
- To ensure that items are placed into your Shopping Basket and orders are processed correctly.
- To us to help you navigate around the site.
- To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer to you.
We do not store any information in cookies which could be used to identify you personally, nor are any sensitive details stored in the cookie.
Intellectual Property
All Intellectual Property Rights and goodwill in or relating to the contents of the website and catalogue belong to either ourselves or to our suppliers.
Transport Us, Transport Us.co.uk, Transport Us logos, custom graphics and button icons contained on this site are the service marks, trademarks, trade names and/or trade dress of B Transport Us. All other trademarks, service marks and company names or logos appearing at this site are the property of their respective owners.
The site and all its contents including design, images files, text, articles, the selection and arrangement thereof are the property and copyright of Transport Us. All rights are reserved.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Transport Us.com. You will infringe our rights if you copy or reproduce any part of the website except insofar as:
- (a) a temporary copy of any part of the website is automatically made or retained by your browser as you browse the website; or
- (b) you print out any pages from the website as a record of any goods or services you have purchased from the website.
Disclaimer
We work hard to ensure that the information on the website is accurate and helpful at all times We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in this disclaimer) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
The products sold on Transport Us.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from Transport Us.com.
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for our products are those stated on our material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.
Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked webs
General
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.
Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.
We make no representation that this site or its contents are appropriate or available for use in any locations outside of the United Kingdom. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English Courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods and the website. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us