FAQs

You complete the ‘get a quote’ form on the home page.

28 days

You will get a quote instantly unless it falls out of our standard operating parameters. Quotes will be sent by email.

Nationwide

Our fleet consists of 16, 24, 29, 33, 49, 53, 61 and 70 seat coaches.

We currently accept credit/debit card, bank transfer, cheques and cash. (There is a 3% charge for all credit cards)

1. If the hirer wishes to cancel any agreement, they are liable to forfeit any deposit paid and to make further payments up to the following percentage of the hire price. DAYS PRIOR TO CANCELLTION CHARGE:
   • 8 days or more Deposit
   • 6-7 days 25%
   • 3-5 days 35%
   • 2 days 50%
   • 1 day 75%
   • Arrival of coach at departure 100%
2. The cost of accommodation, meals and theatre tickets, which have already been purchased by the company at the request of the hirer, plus any administration charges, incurred by the company.
3. Cancellation due to inclement weather conditions will be charged as above.
4. Ferry/Tunnel crossings, theatre tickets or any other such ancillary service once purchased are not returnable and must be paid for in full

The hirer is responsible to pay any deposit and the full hire cost when due. If you fail to make due payments we are entitled to either terminate the contract or to take legal action to enforce payment. The company reserves the right to add interest at the rate of 2% compound interest per calendar month, after the date by which payment should have been made.

Yes we do. Please do specify your requirements.

On a private hire, no animals (other than guide dogs and hearing dogs notified to the company in advance) may be carried on any vehicle without prior written agreement from the company.

We will do everything in our power to get your driver to the correct pick-up point and on time. However if for any reason this does not happen please call our office straight away on 0333 6 000 000 and we will be happy to help.

Everyone on-board the coach is required to have their own seat, we do not allow infants/children to sit on an adults lap. We recommend Infants and children that would usually require a car seat to use one on the coach. Transportus cannot supply you with a child seat or booster.

Not on-board the coach, please use the luggage hold underneath vehicle (Your driver will assist you).

No, the courier seat is used for staff and Tour Guides only.

Yes you can bring your own drinks.

This needs to be requested when booking.

Parking charges and tolls are charged extra.

You may drink alcohol on our coaches, but there are strict laws preventing us allowing alcohol on a vehicle that is travelling to a sports event.

The price of your hire is calculated based on driving time and fuel used, so if the extra stops result in use using more fuel and using extra driving hours then the price will be calculated accordingly.

We do not charge extra for out of hour hires.

A 33% deposit is required upon booking and full payment is due 14 days before the date of travel.

Coach hire exempt from VAT so our prices do not and will not ever include VAT.

No, we require payment in full, 14 days before the hire date. If the hire is booked less than 14 days before the travel date then full payment will be required immediately in order to confirm your booking.

Yes you can subject to you talking direct with our office and making any payments due.

In the unlikely event of a breakdown will endeavor to either repair or replace a vehicle as as soon as possible.

By law they have to. We strongly suggest that they be utilised